Mana Agritech will allow the exchange and return of products in the following cases:

• Product Damaged [reported within 48 hours of delivery via mail to support@manaagritech.com along with the image of the damaged product and packaging pictures.]
• Wrong order (wrong product-related issues)
• Different Product from the description.
• Defective Manufacturing products

But we do not accept returns in the following cases:

• Physical damage to the product or the box.
• Product is used/ altered or worn
• If a sealed package of branded products is open
• If returned without accessories and original packaging.

In case of Replacement/Return, the following conditions should satisfy:

• Only unaltered, unsoiled, unused products will be accepted.
• Replacements will be made if the product is available on the website or else we will refund the amount.
• The complaint should be raised within a maximum of 3 days after receiving the product.
• The product must be in its original condition.
• We have 3 days return policy.
• Refund will be processed with in 3 days.
• All the product will be shipped and deliverd with in 5 days

You could raise a return request by:

Contact us at our customer care number and provide Order ID details. Our Customer Support team will confirm the return request and will inform you about the pickup process.

Please ensure that product is in original condition and unused. Include all labels, invoice along with the product and original packing.

In case you want to cancel your order, you need to call our customer care number or email at support@manaagritech.com at any point of time before the product is shipped. After shipment, the order can not be cancelled.

Mana Agritech may also want to cancel the order under the following scenarios:

• Temporarily out of stock or Product no longer available.
• Restriction on quantity ordered
• Nonserviceable locations
• inaccurate or Incomplete address Problems identified by our credit and fraud avoidance department

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)

Item Type	Drop Off TAT	Pickup TAT	Hand over to Mana Agritech WH	QC TAT
Non Bulky	48 hours from return request initiated	N/A	3 working days	2 - 3 working days
Bulky	N/A	5 working days from return request initiated	5 working days once the item is picked	2 - 3 working days